Frequently Asked Questions
Everything you need to know about your favorite hydration companions.
What payment methods do you accept for orders within Pakistan?
We offer a variety of secure payment options including Cash on Delivery (COD), Direct Bank Transfer, and JazzCash/EasyPaisa for your convenience.
How long does shipping take and what are the charges?
Standard delivery typically takes 3 to 5 business days across Pakistan. We offer flat-rate shipping, and orders over PKR 5,000 qualify for free delivery.
Are your tumblers BPA-free and safe for hot and cold drinks?
Yes, all our tumblers are crafted from high-grade, BPA-free stainless steel. They feature double-wall vacuum insulation to keep beverages hot for up to 12 hours or cold for up to 24 hours.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery to initiate an exchange.
Do you offer custom engraving or personalized tumblers?
Absolutely! We provide custom laser engraving services for names, logos, and special messages. Please select the 'Personalize' option on the product page before adding to your cart.
How should I clean and maintain my tumbler?
To preserve the finish and vacuum seal, we recommend hand washing your tumbler with mild soap and a soft sponge. Avoid using a dishwasher unless the specific product is labeled as dishwasher-safe.